Shipping policy

1. Introduction

This Shipping Policy outlines the terms and conditions governing the delivery of digital products sold by Mind Sprout, A Project of Best Solutions Digital Limited. By purchasing our digital products, you agree to the terms set forth in this policy. If you have any questions or concerns, please contact us at mindsproutco@gmail.com.

2. Parent Company Details

Mind Sprout operates under its parent company, Best Solutions Digital Limited, with its registered head office located at:

71-75 Shelton Street, Covent Garden, London, United Kingdom WC2H 9JQ

3. Delivery Method

3.1. Digital Product Delivery
All products sold on www.mindsprout.co.uk are digital and delivered electronically. No physical shipping is involved.

3.2. Upon successful payment, customers will receive:

  • A download link displayed on the order confirmation page.

  • An email containing the download link sent to the email address provided during checkout.

3.3. The delivery of the download link is instant upon confirmation of payment. If there is any delay, refer to Section 7 for assistance.

4. Email Accuracy

4.1. It is the customer’s responsibility to provide a valid and accurate email address during the purchase process.

4.2. Mind Sprout is not liable for non-delivery caused by an incorrect or invalid email address provided by the customer. If you entered the wrong email, contact mindsproutco@gmail.com immediately for support.

5. Download Access

5.1. Each purchased digital product is made available for download once payment is successfully processed.

5.2. The download link provided will remain active for a period of seven (7) days. After this period, the download link will expire, and customers must contact us if further access is needed.

6. Failed or Corrupted Downloads

6.1. If you experience any technical difficulties downloading your purchased product, please contact us at mindsproutco@gmail.com within seven (7) days of purchase.

6.2. We will take reasonable steps to resolve the issue, such as reissuing the download link or providing the file through an alternative method.

7. Non-Delivery

7.1. If you do not receive the download link after completing your purchase, ensure you:

  • Check your email spam or junk folder.

  • Confirm that the email address provided during checkout is correct.

7.2. If the issue persists, contact us at mindsproutco@gmail.com, and we will verify your payment and resend the download link.

8. Resemblance Disclaimer

Mind Sprout’s digital products are created independently. Any resemblance to other products available on the internet is purely coincidental.

9. Digital Product Format

All products are delivered in PDF format unless otherwise stated. It is the customer’s responsibility to ensure they have compatible software or devices to open and use PDF files.

10. Refund and Cancellation Policy

10.1. As detailed in our Refund Policy, refunds, cancellations, or exchanges are not permitted for digital products once the download link is accessed.

10.2. In cases of technical errors or non-delivery, customers should contact us at mindsproutco@gmail.com for assistance.

11. Customer Support

11.1. Mind Sprout does not operate fixed customer support hours. All inquiries will be addressed via email at mindsproutco@gmail.com.

11.2. Please allow up to two (2) business days for a response to your query.

12. Limitation of Liability

12.1. Mind Sprout and Best Solutions Digital Limited shall not be held liable for any delay or failure to deliver the digital product resulting from circumstances beyond our control, such as server issues or internet outages.

12.2. Our liability is limited to reissuing the download link or providing the digital product through an alternative method, where applicable.

13. Governing Law

This Shipping Policy is governed by and construed in accordance with the laws of United Kingdom. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts.

14. Contact Information

For any issues or concerns related to the delivery of your digital products, please contact us:

Email: mindsproutco@gmail.com
Company Name: Best Solutions Digital Limited
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom WC2H 9JQ